Returns
Shop with confidence - Easy Returns
At Curvy, your happiness is our priority. If something you’ve purchased isn’t quite right, we’re happy to accept it back for a refund, exchange, or store credit. We want you to shop with peace of mind, knowing we’ve got you covered.
Relaxed Returns
-
100-Day Returns: You have up to 100 days to return items after your purchase—no rush!
-
No Fees for Processing or Restocking: We make returns simple, with no hidden charges.
-
Free Return Shipping: If you choose store credit, return shipping is on us! For refunds, the return shipping fee is $4.99 (USA only). For exchanges, there’s a flat fee of $12.99 (USA only).
A little reminder:
- Please keep the tags on your items until you've tried them on to ensure the fit is perfect.
- Already removed the tags? Don’t worry—just reach out to us, and we’ll assist you as best we can.
- We’re unable to accept returns on Final Sale or Clearance items, Panties/Knickers or Swimwear without the hygiene sticker, unless the item is faulty.
Store Credit
If you’re unable to find the right replacement, we will gladly issue store credit for your returned items, and we’ll pay for the return postage. That’s our Love It Guarantee – we’ll do everything we can to get you the right fit!
Exchanges
There is a flat fee of US$12.99 for all items returned. This covers the postage cost of returning the item(s) to us, as well as the shipping costs for sending the exchanged item(s) back to you.
Refunds
If you choose a refund, we’ll send you a prepaid returns postage label. The return postage cost of US$4.99 will be deducted from your refund. Once we receive your return, we’ll process your refund to your original payment method within 3 business days. Please note, your bank may take an additional 3-5 working days to show the refund on your statement. Don’t worry – if you opt for a store credit, we’ll cover all return postage costs.
Please note: If you return an item for a refund, the original shipping fee is not refundable.
How to Return or Exchange
It’s easy! Click here to begin the returns process.
Got Questions? We’re here to help! Email us at customercare@curvy.com.au
